SAFEGUARDING INFORMATION

If you think a child or adult is at immediate risk of harm or a crime has been committed, you should call 999.
If you have any concerns around the welfare of a child or vulnerable adult, please contact our Safeguarding lead. Their details can be found below.

City Church regards the protection and safeguarding of children, young people and vulnerable adults as a priority. In the interests of the safety and well-being of all, City Church has developed and operates a formal Safeguarding Policy. This process includes DBS checks for all children and youth ministry volunteers.

SAFEGUARDING CONTACTS

City Church Safeguarding lead safeguarding@citychurch.org.uk

First Response Bristol – for reporting concerns about the welfare of a child

Telephone: 0117 903 6444 (open during normal office hours)

Local Authority Designated Officer

Based at Bridewell Police Station. Telephone: 0117 903 7795 Email: Nicola.Laird@bristol.gov.uk / childprotection@bristol.gov.uk

Citywide Social Services Emergency Duty Team – for when a child may be at immediate risk

Telephone: 01454 615165 (24 hours)

Thirtyone:eight (formally Churches Child Protection Advisory Service)

P O Box 133, Swanley, Kent, BR8 7UQ

Telephone: 0303 003 1111 | Helpline: 0303 003 1111 Option 2 Safeguarding Helpline

Web: https://thirtyoneeight.org/ | Email: info@thirtyoneeight.org

COMPLAINTS

Complaints, comments & positive feedback are welcomed. Feedback helps us understand our strengths and identify areas for improvement. Please share what happened so we can address the issue promptly and prevent it from recurring.

Complaints will be acknowledged by the trustees or a member of the staff strategic team within two weeks of being received and will include details of who is dealing with the complaint and when the complainant can expect to have a response. Our complaints handling policy will also be made available.

Complaints can be made in writing by contacting the Operations Manager or by contacting one of our elders or trustees.